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Delivery & Returns

Pooch’s maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund.  It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via UK Mail from our kitchen in Norfolk. We aim to have your order sent to you within 48hrs after it has been placed.

The normal delivery time from the package has left our warehouse is:

1 working day to the United Kingdom
3 working days to Europe
6 working days to the remaining destinations
If nobody is at the address when UK Mail makes the delivery, a note is left in the mailbox and UK Mail leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the UK Mail note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your shed etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

The freight charge depends on your delivery address.

How much is the freight charge?

We have a flat fee of £5.99 via UK Mail

Pooch’s Promise

Our promise to you is that if you are not completely satisfied with your purchase, we will: Please contact either Liz or Sarah on 01485 609091

Offer a full 100% replacement
or

A full refund
Endeavor to meet your needs
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.